Help Center

We ship for free on Europe and EUA. Occasionally, we are able to ship internationally. If an item is available for international shipping, your country will be available to select upon checkout. We only use shipping services that are timely and very reliable. Because of this, international shipping is expensive and is paid by the customer. We understand if you do not want to complete the purchase due to high shipping costs, but as a small business, we can not afford for shipping companies to lose our package. We appreciate your understanding and patience. 

Once your order is placed, we will ship within 24 (unless it is a pre-order). Once shipped, the order will arrive in 10-20 days, depending on your location. 

If you are pre-ordering, the expected shipping date will be in the product description. 

We accept returns and exchanges within 14 days of the receipt of your product. If you need to exchange or return your shoes, please let me us know within 14 days. Requests after that time will be denied. Just email support@ropperstore.com to get the ball rolling. Please allow up to 3 business days for the return to be processed from the date the shoes are received. 

Occasionally, we will do a special production run for special sizing or colors of a specific product. In those cases, we are unable to accept returns, as we produced the shoes specifically for you. 

Returns are NOT accepted on Seconds. 

Pre-orders/Made-to-Order shoes can be returned, but only store credit will be given. No refunds. 

Unfortunately, we can not offer shipping to all countries in the world. It is expensive and sometimes unreliable. We are always working on creative solutions to get our products to you. Please follow along as we grow and hopefully we can get you shoes!

Our shoes are made true to size. If you typically wear a size 9, you can order a size 9 in Ropper shoes. 

We only offer whole sizes...if you typically wear a half-size, we strongly recommend that you size down. For example, if you wear a size 10.5, we recommend that you size down to a 10. 

If you have any specific questions, you can email us at support@ropperstore.com. We are happy to help!